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Delivery Info

We've put together a summary of where, when and how we deliver our products so you can order your perfect piece of furniture with a peace of mind. If you have any further questions, then please do not hesitate to contact us, we're here to help! Just click on one of the titles below to be shown the relevant information:

Where we deliver




 

 

Where we deliver:



UK mainland

We want to give you the best deal possible, therefore we offer free delivery on all orders to addresses within mainland GB*.



*The exception to this is deliveries to PH, PA, IV, KW ,AB and DD postcodes where there will be a small additional charge. This will be advised prior to order processing. Alternatively, if you would like a quote before you place your order, please contact us with details of a) the delivery address and b) the items you would like to purchase.



Outside Mainland/International

If you require delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver free of charge to a nominated mainland GB address e.g. a port. If you wish to make you own arrangements for onward shipping from that point you are free to do so.





 

 

When and how we deliver:


Next day delivery


We offer thousands of 'Next day delivery' items, which are delivered via a parcel service. This is a one man delivery to the front door of the building.

You will not receive a phone call prior to delivery of these items.

Next day (parcel) deliveries take place Monday to Friday (excluding Bank holidays), between 9am and 6pm and must be signed for. If you miss your delivery the driver will leave a card. This will provide further details of how to rearrange your delivery.



If you order before the cut off time specified on the product page, you will receive delivery the next working day. Orders after the cut-off will be delivered in two working days. For orders not requiring next day delivery please state your preferred date in the Special Delivery Instructions at the checkout. Please note we are unable to deliver on bank holidays or Sundays.



Next day delivery is subject to stock availability. If an order cannot be delivered the next day, we will contact you as soon as we become aware of the problem.



Please note: any item marked as 'next day delivery' on the product page will be delivered via a parcel service, regardless of when the delivery actually takes place. Therefore, if you opt for a later date, or if your order is delayed for any reason, it will still be delivered via a parcel service and the procedure stated above still applies.



We are currently unable to offer different delivery options at the checkout but if you feel a next day parcel service delivery is unsuitable for your needs, please contact us before ordering and we will endeavour to offer you an alternative.



2-3 day delivery

Items with a delivery time of 2-3 days are delivered via a parcel service. This is a one man delivery to the front door of the building. 

You will not receive a phone call prior to delivery of these items
.

2-3 day (parcel) deliveries take place Monday to Friday (excluding Bank holidays), between 9am and 6pm and must be signed for. If you miss your delivery the driver will leave a card. This will provide further details of how to rearrange your delivery.



Please note: any item marked as '2-3 day delivery' on the product page will be delivered via a parcel service, regardless of when the delivery actually takes place. Therefore, if your order is delayed for any reason, it will still be delivered via a parcel service and the procedure stated above still applies.



We are currently unable to offer different delivery options at the checkout but if you feel a 2-3 day parcel service delivery is unsuitable for your needs, please contact us before ordering and we will endeavour to offer you an alternative.



Free 2 Man Delivery  4+ days delivery

Items with a delivery time of 4+ days are delivered via specialist furniture carriers. This is a one or two man delivery (depending on the items ordered) to the room of your choice. You will receive a phone call from the carrier at least 48 hours in advance of the planned delivery to agree a date and time (usually am or pm). Carrier deliveries take placeMonday to Friday (excluding Bank holidays), and must be signed for.



If you miss the agreed delivery we will attempt delivery again free of charge but reserve the right to charge a minimum of £25 towards the failed delivery. If you know you are not going to be able to take delivery at the agreed time please contact the carrier to make alternative arrangements to avoid further charges.



(Please note that to enable us to offer a time efficient delivery service it will occasionally be necessary to deliver some smaller 4-7 day items via a parcel service to the front door of the building. 
Saturday Delivery
 
Saturday Delivery available within a 50 mile radius of LU4 8NU postcode on items to the minimum order value of £500 on check out please state in other delivery details that you require Saturday delivery we will call you and arrange a time of delivery  

Multiple deliveries

We use a variety of carriers and furniture suppliers so if you order multiple items they may come from more than one place and be delivered separately, as per the delivery time stated on the product page and the corresponding delivery method(s) detailed above. If this is the case we will contact you to inform you and, where possible, give you the option of a single delivery date.
 

 

Signing for your delivery:


All deliveries must to be signed for on receipt. Before signing for delivery, please visually inspect the goods to ensure the packaging and the product are in perfect condition and your property has not been damaged in any way during the delivery process. If necessary, please make sure you detail any problems on the delivery note. When your goods are delivered please retain the original packaging until you are sure that you do not need to return the goods for any reason.



After your delivery:

 


We want you to be happy with your purchase but we understand that sometimes you may change your mind. If this is the case, please consult our page for what to do next. If there is a problem with your order or any of the items you have received, pleaseContact Us